1
Message from the Managing Director
4
Corporate Responsibility
@
GAB
6
Our CR Strategy
7
Our CR Taskforce
8
Our Commitment to Creating Economic Value
12
Our Commitment to Stakeholder Engagement
16
Our Commitment to Responsible
Marketplace Practices
Inside
20
Our Commitment to Enriching Communities
34
Our Commitment to Workplace Best Practices
44
Our Commitment to Good
Environmental Performance
50
Our CR Targets and Achievements
68
GRI Table
78
External Assurance
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Our Approach to CR Reporting
This is the third GAB stand-alone annual Corporate Responsibility (CR) Report. This is the first year we are using the GRI guidelines
for indicators and reporting purposes. On top of GRI guidelines, this report also adheres to Bursa Malaysia Securities Berhad’s CSR
Framework which covers the four themes of Environment, Community, Marketplace and Workplace.
The information reported here is consistent with our Annual Report and with last year’s CR Report and covers the whole of GAB and
its subsidiaries unless otherwise stated. Our reporting is written in a way which details performance indicators on those areas of
our business which we have material control and where the impact of our activities is considered significant. The areas of business
operations which we do not have significant control in the day-to-day management however will be provided with a disclosure on
management approach (DMA) or a description of the nature of our business involvement, where appropriate. Where group-wide
information is not fully available, we have provided performance data and case studies to represent our general approach to that
particular area of business.
Many issues of material importance, such as Corporate Governance and detailed data on our Operations and Business activities are
reported in other publications, such as our Annual Report and so are not repeated here.
This report’s content has been checked against the GRI-G3 reporting guidelines by a third party. This report, as of last year was
also submitted to an independent non-financial auditing specialist, to provide a low level assurance on the entire report, covering
text and the reported data. Their conclusions are presented in their independent assurance statement published at the end of
this report.
The data presented in previous issues in our CR Reports covers the period from FY08 and FY09. We have updated this information
to include data for FY10 (July 2009 – June 2010), as well as planned programmes for FY11.
In FY11, we intend to conduct more comprehensive monitoring and measurement for our CSR activities and indicators.
This will allow us to evaluate the effectiveness of our CSR strategy and later custom make it to the needs and expectations of
our stakeholders.