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Another key feature of the
Distributor
Engagement
session is the “Distributor Service
Satisfaction Measure”. It was launched last
financial year to measure service quality in
order to bridge gaps between expectations
and performance and to better understand
and improve operational processes. It will be
a quarterly exercise by an independent party.
The independent party will ensure that objective
feedback will be obtained on where we stand
as a business partner.
Compliance Roadshow
GAB takes the compliance agenda very
seriously and we do expect all our employees
to understand, embrace and adhere to the
Strengthening ties with our distribution partners is important to GAB to build greater working relationships.
Company’s Code of Conduct. We acknowledge
that whilst employees are made aware of their
compliance obligations when they first join the
Company, a refresher is needed hence
we conduct compliance refreshers on a
regular basis.
Our FY14 Compliance Roadshow took place
from 17 February to 27 March 2014, with
22 sessions held nationwide. These trainings
provided an opportunity for our employees to
be reminded of their compliance obligations
and at the same time had their queries and
concerns addressed.
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