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S TAK E HO L D E R E NGAG EME N T
Our licence to operate is based on excellence
throughout all our activities. This is achieved through
strong and constructive relationships with all our
stakeholders.
Over the past few years, our strategies across the
business have been increasingly guided by our
stakeholders. We use structured surveys, events and
meetings, enabling two-way communication with
suppliers, employees, customers, shareholders and
regulators. We have also recognised that effective
community investment is only possible through
on-going dialogue with those affected, as well as
with Non-Governmental Organisations (NGO) with
core skills in the areas that we are trying to impact.
L E ARN I NG F ROM OT H E RS
We know that we can also learn from other
businesses. We are members of two leading business
networks – the Business Council for Sustainable
Development Malaysia and the CSR Asia Strategic
Partner Programme. Through these, we are able to
share good practice with other leading businesses
and get inspiration for continuous improvement.
PROGR E S S AGA I NS T R E PORT E D TARG E T S I N 2 0 1 0 – S TAK E HO L D E R E NGAG EME N T
Targets set for FY2011
Status
Comments
We will continue with analyst and media briefings.
We held analyst and media briefings on our interim and final results.
Our corporate website will be further improved to enhance
accessibility and content.
Our corporate website is updated regularly to ensure that content
is up-to-date and relevant.
We will be carrying out a shareholder engagement exercise
at the 2010 Annual General Meeting (AGM).
We decided to postpone this to FY2012, and a shareholder engagement
exercise will be carried at our 2011 AGM.
We will be seeking more innovative ways to engage with
our distributors and engaging with them on an annual basis.
We held our Distributor engagement in conjunction with GAB’s annual National
Commercial Conference to update our Distributors on our FY2012 plans.
We will make the Trade Engagement event an annual one.
A Trade Engagement was held in October 2010.
We will enhance the GAB Academy modules,
incorporating participants’ feedback.
We will be rolling out to more outlets in FY2011.
In FY2011 we introduced additional modules, such as:
•
Making Cents
, which equips participants with up-selling techniques
and knowledge on beer and food pairing
•
Teamwork
, which enhances their ability to follow orders, give orders
and tasks delegation
From FY2010 to FY2011, we increased the number of participating outlets
by 92.7%
Fully achieved Partially achieved Not achieved
G U I N N E S S A N C H O R B E R H A D
( 5 3 5 0 - X )
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