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R E V I EWI NG AND R E SPOND I NG
GAB reviewed all stakeholder comments and concerns,
and prepared the CR report based on this review.
To ensure that stakeholders had a final opportunity
for dialogue, the draft report was reviewed by selected
representatives from the stakeholder groups.
This gave GAB an opportunity to discuss concerns
and decide whether to include reference to the issues
raised. Final amendments to the report were made
based on these discussions.
E VA LUAT I ON O F T H E S TAK E HO L D E R
CONSU LTAT I ON , L I M I TAT I ONS AND
R E COMME NDAT I ONS F OR F URT H E R
OU T R E ACH
The project includes a wide and diverse range of
stakeholders representing both positive and critical
voices. However, it was not possible to include all
stakeholders. There is some level of self-selection, as
stakeholders who are highly critical of the Company
or its operations may choose not to participate.
The timeline involved also created some limitations.
For 2012, CSR Asia has made two recommendations
for further engagement:
1. Work towards identifying stakeholders who are
indirectly affected by the operations of GAB.
This could include further community
engagement, organisations and/or local
businesses not selected as suppliers to GAB.
2. Invite all suppliers and all employees to volunteer
for the focus groups. This would reduce the bias
towards those stakeholders already engaged.
Although these recommendations may further evolve
GAB’s tremendous efforts in engaging stakeholders,
we commend the responsiveness of the Company.
Overall, we believe the stakeholder engagement has
been conducted in a robust and credible manner,
ensuring that a representative range of views have
been heard – both positive and negative. We also
believe that the stakeholder categories selected
are the most immediately important stakeholders to
ensure GAB’s business success, licence to operate
and positive contribution to society.
August 2011, Kuala Lumpur, Malaysia
Rikke Netterstrom
Executive Director, CSR Asia
About CSR Asia
CSR Asia is a leading provider of CSR advisory services, training and research in the Asia-Pacific region.
We provide advisory on reporting to companies in Asia. We have also conducted research and ratings for
organisations such as the ACCA MaSRA, ICRM-StarBiz Awards and Bursa Malaysia. We are the licenced provider
of data for the Asian Sustainability Rating™, which rates the disclosure of the top 750 listed companies across
the Asian stock exchanges.
The team involved in the engagement has previously conducted stakeholder engagement and developed
stakeholder assurance for a diverse range of organisations, including The Body Shop International, Wilmar
International, The European Red Cross and Talisman Ltd. The Project Director was also involved in the
development of the leading AA1000 Stakeholder Engagement standard.
CSR Asia’s involvement in this report does not constitute formal assurance. Our role is limited to
providing expertise and guidance on the appropriate use of standards, verification bodies and stakeholder input.
We do not undertake audit of data, nor guarantee the accuracy of report content.
G U I N N E S S A N C H O R B E R H A D
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