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These aspects are incorporated into our supplier
audits. GAB is also a member of SEDEX (Supplier
Ethical Data Exchange) – an online tool for suppliers
to report against our Code of Conduct requirements.
We recognise that audits are not the most effective
way of encouraging good practice. We believe that
two-way dialogue is needed to ensure compliance
and improvement.
We are in on-going dialogue with our suppliers, and
ask all suppliers to respond to a survey, once every
two years, to help us improve as business partners.
In March 2011, we asked all of our 770 suppliers to
give us their anonymous view on our relationship and
409 responded. Generally, the feedback was positive,
but some highlighted timeliness of payment and
decision-making as issues of concern.
Overall, the conclusions we drew from the feedback
was that we have valuable relationships with our
suppliers, but that we can be even more proactive
in creating partnerships. As a follow-up to the
survey, we organised a supplier appreciation event in
April 2011. At this event, we also issued awards to
suppliers, based on their products, service levels and
willingness to engage.
Labour Standard
and Practices
They do not employ
child labour, exploit
children, or adopt any
form of abusive labour
practices.
Environmental
Policy
Usage and disposal
of materials and
products in a safe and
legal manner.
Health and
Safety
Factories comply with
laws with regards to
working conditions:
• Health and safety
of workers
• Sanitation
• Fire safety
• Risk Protection
• Work surface
lighting
• Personal Protective
Equipment
• Ventilation and
structural safety
Competition
Law
All suppliers are to
compete in business
through offering
innovation and
competitive prices,
without interfering
with the market forces
of supply and demand.
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Engaging Suppliers
Maintaining good relationships with suppliers is key to our success. From high-quality raw materials, to
operations maintenance, logistics and marketing, we rely on our partners to achieve excellence.
Being a supplier to GAB requires excellence and integrity. Our Codes of Conduct for vendors and suppliers
outline our expectations. In addition to commercial requirements such as price and quality, our expectations
are laid out below:
Extract from GAB’s Supplier Satisfaction Survey 2011
G U I N N E S S A N C H O R B E R H A D
( 5 3 5 0 - X )
23