Engagement finding: Supplier Engagement Survey
We commit to meeting with our suppliers every two years to obtain input on how we can improve as a business partner. We also conduct
regular surveys to understand their changing needs. Our FY15 survey of 123 suppliers reveals high levels of satisfaction with GAB as a
business partner:
• 90% rate their satisfaction level as ‘excellent’ or ‘good’ for our processes
(e.g. payment timelines, procurement and commitment to business agreements)
• Over 80% rate their satisfaction level as ‘excellent’ or ‘good’ for our communication
(e.g. practicing two-way communication and providing clear communication channels)
• Over 90% agree that GAB is a fair, professional and ethical company
• Over 80% report having an excellent working relationship with GAB
Corporate responsibility
How would you rate GAB as compared to your other
customers as a company to do business with?
0%
10%
20%
0.89%
30%
40%
50%
60%
70%
80%
90%
100%
Most favoured
Not really favoured
Not favoured
Neutral
Favoured
Supplier feedback:
a strong partner
Suppliers see GAB as professional,
approachable, fair and innovative. They
agree that we practice good business
ethics, have a good code of business
conduct, and that we make our payments
on time. GAB makes our suppliers feel like
‘true partners’. Our suppliers consider us
to be ‘the best and most reliable partner in
business’ and see an opportunity to ‘grow
together’ with our Company.
We encourage all our suppliers to operate
sustainably and support them to do so
where possible.
51.79%
8.03%
39.29%
GUINNESS ANCHOR
BERHAD
pg
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